Skip to main content
Arrivio uses AI to suggest or send answers to customer messages, reducing reply time and keeping tone consistent.

​
How it works

  1. Smart Inbox — Incoming customer messages (email, chat, or integrated channels) appear in the Smart Inbox.
  2. AI suggestions — Arrivio suggests answers based on order data, FAQs, and your tone settings.
  3. Review and send — You (or your team) review, edit if needed, and send. Escalation rules can route complex cases to humans.
AI answers are suggestions. Always review before sending, especially for refunds, returns, or sensitive topics. Use escalation rules for high-risk or high-value cases.

​
Configure AI answers

1

Open Arrivio settings

In your Arrivio dashboard, go to Settings → AI answers (or equivalent).
2

Set tone and scope

Choose tone (e.g. friendly, professional), and which topics the AI can suggest for (e.g. order status, returns, general FAQ).
3

Add knowledge (optional)

Provide FAQs, policy snippets, or product info so AI answers stay accurate and on-brand.
Start with a narrow scope (e.g. order status only) and expand once you’re comfortable with quality and escalation.

​
Security and analytics

  • Security: Arrivio uses your connected Shopify data only to generate answers; we do not train third-party models on your customer content. See Privacy and Arrivio’s terms.
  • Analytics: Use Arrivio’s analytics to see reply time, escalation rate, and AI suggestion acceptance.

​
Next