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Prerequisites

  • Shopify admin access (store owner or staff with app install permissions)
  • Arrivio account
1

Install the app

Open the Arrivio install link (from arrivio.app or your Arrivio dashboard) and click Install. Approve the requested Shopify scopes (orders, customers, etc.).
Shopify shows Arrivio in Settings → Apps and sales channels
2

Verify sync

Trigger a test order (or use an existing one) and confirm it appears in Arrivio’s Smart Inbox and order list.
Use a 100% discount code for safe tests.
3

Configure (optional)

In Arrivio, set escalation rules, AI answer tone, and returns/RMA options as needed.

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Troubleshooting

Verify your Shopify user has permission to install apps. Store owners can always install; staff may need Manage apps or equivalent.
Check webhook health in Shopify Admin → Settings → Notifications → Webhooks. Ensure Arrivio’s webhooks are present and not failing. Reconnect the app if needed.

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