Smart Inbox & analytics
- Smart Inbox: unified view of email and chat with filters and quick actions.
- Analytics: reply time, escalation rate, and AI suggestion acceptance.
- Escalation rules: route by topic, value, or keyword to the right team member.
AI answers & returns
- AI-generated answer suggestions with configurable tone and scope.
- Returns/RMA flow: create and track return requests from the inbox.
- Shopify scopes updated for orders, customers, and products; existing installs may need to re-approve.
Initial release
- Arrivio 1.0: connect your Shopify store, view orders and customers in one place.
- Basic inbox and manual reply workflows. Foundation for AI and returns in 2.x.