General
What is Arrivio?
What is Arrivio?
Arrivio is an AI helpdesk and returns automation app for Shopify. It provides AI-generated answers, a Smart Inbox, RMA/returns flows, and analytics so you can support customers faster and scale returns.
Do I need to use Shopify?
Do I need to use Shopify?
Yes. Arrivio is a Shopify app and requires a Shopify store to connect. It uses orders, customers, and (optionally) product data to power AI answers and returns.
Is my customer data safe?
Is my customer data safe?
We take security seriously. Data is used only to serve your store (AI answers, returns). We do not sell your data. See our Privacy policy and Arrivio’s terms at arrivio.app.
AI & escalation
Can I control when AI suggests answers?
Can I control when AI suggests answers?
Yes. You configure which topics and channels get AI suggestions. Escalation rules let you route complex or high-value conversations to humans.
What if the AI is wrong?
What if the AI is wrong?
Always review before sending. You can edit or dismiss suggestions. Use analytics to spot patterns and adjust tone, scope, or escalation rules.