> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildwithdani.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Arrivio — FAQ

> Frequently asked questions about Arrivio AI helpdesk and returns for Shopify.

## General

<AccordionGroup>
  <Accordion title="What is Arrivio?">
    Arrivio is an AI helpdesk and returns automation app for Shopify. It provides AI-generated answers, a Smart Inbox, RMA/returns flows, and analytics so you can support customers faster and scale returns.
  </Accordion>

  <Accordion title="Do I need to use Shopify?">
    Yes. Arrivio is a Shopify app and requires a Shopify store to connect. It uses orders, customers, and (optionally) product data to power AI answers and returns.
  </Accordion>

  <Accordion title="Is my customer data safe?">
    We take security seriously. Data is used only to serve your store (AI answers, returns). We do not sell your data. See our [Privacy policy](/legal/privacy) and Arrivio’s terms at [arrivio.app](https://arrivio.app).
  </Accordion>
</AccordionGroup>

## AI & escalation

<AccordionGroup>
  <Accordion title="Can I control when AI suggests answers?">
    Yes. You configure which topics and channels get AI suggestions. Escalation rules let you route complex or high-value conversations to humans.
  </Accordion>

  <Accordion title="What if the AI is wrong?">
    Always review before sending. You can edit or dismiss suggestions. Use analytics to spot patterns and adjust tone, scope, or escalation rules.
  </Accordion>
</AccordionGroup>

## Next

* [Changelog](/arrivio/changelog)
* [Getting started](/arrivio/getting-started)