> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildwithdani.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Arrivio to Shopify

> Install Arrivio, grant scopes, and verify order sync with your Shopify store.

## Prerequisites

* Shopify admin access (store owner or staff with app install permissions)
* Arrivio account

<Steps>
  <Step title="Install the app">
    Open the Arrivio install link (from [arrivio.app](https://arrivio.app) or your Arrivio dashboard) and click **Install**. Approve the requested Shopify scopes (orders, customers, etc.).

    <Check>
      Shopify shows Arrivio in **Settings → Apps and sales channels**
    </Check>
  </Step>

  <Step title="Verify sync">
    Trigger a test order (or use an existing one) and confirm it appears in Arrivio’s Smart Inbox and order list.

    <Tip>
      Use a 100% discount code for safe tests.
    </Tip>
  </Step>

  <Step title="Configure (optional)">
    In Arrivio, set escalation rules, AI answer tone, and returns/RMA options as needed.
  </Step>
</Steps>

## Troubleshooting

<AccordionGroup>
  <Accordion title="403 or permission errors on install">
    Verify your Shopify user has permission to install apps. Store owners can always install; staff may need **Manage apps** or equivalent.
  </Accordion>

  <Accordion title="Orders not appearing in Arrivio">
    Check webhook health in **Shopify Admin → Settings → Notifications → Webhooks**. Ensure Arrivio’s webhooks are present and not failing. Reconnect the app if needed.
  </Accordion>
</AccordionGroup>

## Next

* [AI answers](/arrivio/ai-answers)
* [FAQ](/arrivio/faq)