> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildwithdani.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Arrivio — Changelog

> Release history and version updates for Arrivio AI helpdesk and returns.

<Update label="v2.1.0" tags={["Added", "Improved"]} description="2025-01-10">
  **Smart Inbox & analytics**

  **Added**

  * Smart Inbox: unified view of email and chat with filters and quick actions.
  * Analytics: reply time, escalation rate, and AI suggestion acceptance.
  * Escalation rules: route by topic, value, or keyword to the right team member.

  **Improved**

  * Inbox performance and filtering.
</Update>

<Update label="v2.0.0" tags={["Added", "Changed"]} description="2024-11-15">
  **AI answers & returns**

  **Added**

  * AI-generated answer suggestions with configurable tone and scope.
  * Returns/RMA flow: create and track return requests from the inbox.

  **Changed**

  * Shopify scopes updated for orders, customers, and products; existing installs may need to re-approve.
</Update>

<Update label="v1.0.0" tags={["Added"]} description="2024-09-01">
  **Initial release**

  **Added**

  * Arrivio 1.0: connect your Shopify store, view orders and customers in one place.
  * Basic inbox and manual reply workflows.
  * Foundation for AI and returns in 2.x.
</Update>

## Next

* [Getting started](/arrivio/getting-started)
* [FAQ](/arrivio/faq)